The insured or the policyholder must notify the company within 5 business days from the date he/she learns about the damage in case one of the risks specified in the policy occurs.
In order to benefit from the contracted service advantages we have provided you for your vehicle damages, you can apply to the nearest auto service from the contracted services link on our website.
In the event of the occurrence of one of the risks specified in the policy, the insured or the policyholder must notify the company within 5 business days from the date of learning of the damage and must act as if he/she is not insured and take all measures to mitigate the damage as soon as he/she becomes aware of the damage.
In addition, the insured must provide the insurer or the insurer's authorized representatives with the necessary information and documents necessary for the knowledge of the cause of the damage and the evidence related to it and the exercise of the right of recourse without delay, allow them to make investigations and examinations on the things covered by the insurance and the documents related to them, and notify the insurer if there are other insurance contracts related to the insured risk.
With the Mobile Accident Report application, you can create your accident report very quickly.
What to Do in Case of Casco Claim
Casco insurance claims are differentiated according to the causes of occurrence such as impact – collision damages, glass damages, vehicle theft damages. The required documents may vary and change according to the damage occurrence.
Impact – Collision Damage
When it comes to collision-related insurance claims, you can easily manage your claim process by following the steps below:
- Document the Damage: In the event of an accident, do not forget to fill out the accident report and file a report without wasting time.
- Call our Damage Hotline: Call our claim hotline at 0850 255 0 222 to report your request for a tow truck or a substitute vehicle. Information you need to provide when reporting your claim;
- Policy number
- Name and surname of the insured
- Date and time of damage
- The nature and location of the damage
- Estimated amount of damage
- The address and contact details of the service center where the vehicle is located
- Record type
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- Take Your Vehicle to a Service Center: Take the vehicle that was involved in the accident to the nearest GRI Insurance contracted service center or to another service center of your choice. At this point, choosing one of the auto services contracted by our company will be of great benefit to.
Click here to view our contracted auto services that will perform your claim process free of charge.
- Obtain and Deliver the Necessary Documents: Without wasting time, submit the necessary documents to the service where you take your If there is a missing document, you can send an e-mail to evraktalep@grisigorta.com.tr or hasar@grisigorta.com.tr and submit your document.
- Track Your File: You can follow up your damage file by using our “Damage Tracking” module or by calling our damage hotline at 0850 255 0 222.
Click here to track your claims online.
Required Documents
- Certified copy of the report or accident report of a traffic accident with material damage
- If there is no report, a detailed statement from the driver
- In case of an arrest, a certified copy of the alcohol report
- If there is no record, a statement of the other party’s acknowledgment of fault
- Photocopy of driver’s license
- Copy of license
- Damage photos of the vehicle and/or crime scene photos
- IBAN of the insured
- If the applicant is a proxy, power of attorney and IBAN number of the proxy
- If the vehicle is carrying cargo, transportation and/or delivery note, if necessary, weighbridge receipt
- Repair invoice
Legal entities;
- Trade Registry Gazette
- Signature circular
- Tax plate
- Certificate of activity
- Photocopy of the identity card of the authorized signatory(s)
In case of pert damage;
In case of pert damage, in addition to the documents mentioned above, upon request;
- Notarized Power of Attorney for Sale
- Original license including traffic and registration leaves
- Vehicle license plates (They must be taken from the vehicle and definitely sent)
- Spare keys, with the ignition key remaining in the vehicle
- Clean letter from Finance
- Purchase invoice of the vehicle
- Memorandum of Understanding
- Bank letter stating that D/M has been removed
If the Damage Occurred Abroad;
- Copy of the report issued by the official institutions of the damaged country
- Damage report prepared by the commissary of the country where the damage occurred or by international expertise bureaus
- Certification of this report by the local Turkish Consulate
- Copy of license
- Photocopy of driver’s license
Vehicle Theft Damages
When it comes to vehicle theft, you can easily manage your damage process by following the steps below:
- Document the incident: Wasting no time, file a report of the theft of the vehicle.
- Report to the Police: As soon as you learn that the theft has occurred, call 155 police, go to the nearest police station and file a report.
- Report a Damage: Call our damage report line at 0850 255 0 222 or Send your police station application report together with your policy to hasar@grisigorta.com.tr and report the theft.
The information you need to provide when reporting your claim;
- Policy number
- Insured name and surname
- Date stolen
- Complete the Procurement and Delivery of the Necessary Documents: Prepare the list of necessary documents without wasting time, and deliver the necessary documents to us in case your vehicle is not found within 30 days from the day it was If there is a missing document, you can send an e-mail to evraktalep@grisigorta.com.tr or hasar@grisigorta.com.tr to deliver your document.
- Track Your File: You can follow up your damage file by using our “Damage Tracking” module or by calling our damage hotline at 0850 255 0 222.
Click here to track your claims online.
Required Documents
- Certified copy of the police station application report
- No debt letter from the Ministry of Finance
- Police station and auto theft bureau letters stating that the vehicle could not be found
- Stolen stamped license original from the Traffic Registration Branch Directorate
- Traffic file of the vehicle
- Primary and spare keys
- In case of Dain-i Mürtehin, a letter of consent from the relevant institution
- Power of Attorney
- Insured IBAN information
Glass Damage
In case of glass damage, you can easily manage your damage process by following the steps below:
- Find out the nearest contracted glass services: You can call our damage hotline at 0850 255 0 222 or visit our Contracted Glass Services section on our website to find out your nearest contracted glass service.
Click here to view our contracted glass services.
- Submit the necessary documents to the glass service
Required Documents:
- Damage declaration
- Copy of license
- Copy of driver’s license if the damage occurred while driving
- Photos of the damaged vehicle and glass
- In the case of dain-i mürtehin, the consent to be obtained from the relevant institution
- Insured bank details
Workplace Damages
Workplace damages are differentiated as fire damages, glass damages, storm damages, theft damages, internal water damages, electronic device damages, earthquake damages, 3rd party damages, employer’s liability damages, elevator liability, glass breakage damages, machine breakage damages.
The required documents may vary and vary according to the claim occurrence.
What to do in the event of property damage
- Report Claim: Call our damage hotline at 0850 255 0 222 to report your workplace damage and activate your damage file.
- Follow the Expertise Process: Set a convenient time with the expert assigned to your file and perform your damage control as soon as possible.
- Perform the Procurement and Delivery of the Necessary Documents: Prepare the necessary documents and submit them to your adjuster.
If your damage is glass damage, submit the necessary documents to your assigned case officer.
- Make Your File Tracking: Track your claim file by using our “Claim Fike Tracking” module or by calling our claim hotline at 0850 255 0 222.
Click here to track your claim online.
Required Documents
Fire Damages:
- Certified copy of the fire brigade report
- Minutes issued before public authorities
- Repair invoices, if any
- Copy of title deed or lease agreement in case of building damages
- Decision of non-prosecution from the Public Prosecutor’s Office to determine whether there was intent or not
- Photos
- Letter of claim describing the damage,
- Detailed statement in cases where the fire was extinguished by the insured before it grew,
- Workplace tax plate,
- Purchase invoices for the damaged goods,
- Financial records of the workplace
- If the damage is caused by a third party, the name and address of this person should be specified as much as possible
- IBAN and account information of the insured
Glass Damages:
- Statement of the insured (how the damage occurred, quantification of the damage)
- Damage photo
- Glass invoice
- IBAN and account information of the insured
- Photocopy of title deed or lease contract
Rainfall and Storm Damage:
- Statement of the insured (how the damage occurred, quantification of the damage)
- Meteorology report
- IBAN and account information of the insured
- Consent for mortgaged or pledged policies
- Photocopy of title deed or lease contract
- All kinds of documents related to expenditures for repairing the damage
Theft Damages:
- Eyewitness report,
- Statement transcript,
- Police station/gendarmerie letter on whether the perpetrators and the stolen goods have been found (1-month waiting period must expire),
- A statement describing how the damage occurred,
- Compensation claim letter describing the damage,
- Photocopy of title deed or lease contract,
- If available, copies of invoices for the stolen goods
Internal Water Damage:
- Statement of the insured (how the damage occurred, quantification of the damage)
- Damage photo
- Photocopy of title deed or lease contract
- All financial records and tax certificate
- All kinds of documents related to expenditures for repairing the damage
- IBAN and account information of the insured
- Consent for mortgaged or pledged policies
Electronic Device Damages:
- Statement of the insured (how the damage occurred, quantification of the damage)
- Fire brigade report in case of fire damage
- Technical service report
- Police station report in case of theft damage
- Purchase invoices
- In case of theft, a report of not found
- All kinds of documents related to expenditures for repairing the damage
- IBAN and account information of the insured
- Consent for mortgaged or pledged policies
- Damage photos
Earthquake Damage:
- Statement of the insured (how the damage occurred, quantification of the damage)
- Damage photo
- Photocopy of title deed or lease contract
- All kinds of documents related to expenditures for repairing the damage
- IBAN and account information of the insured
3rd Party Financial Liability Claims:
- Policy information
- If available, the report of the work accident kept by SK inspectors and/or occupational safety inspectors
- If the original minutes are not available, the written statement of the victim and the insured describing the way the damage occurred
- Court determination of fault
- SSK payroll, employment declaration
- Original invoices showing treatment costs in case of injury
- In case of death, certificate of inheritance, civil registration, burial license and death certificate
- Consent if the third party’s damage is covered by the insured
- IBAN and account information
Employer’s Financial Liability Claims:
- SSK payroll, employment declaration
- If available, the report of the work accident kept by SK inspectors and/or occupational safety inspectors
- If the original minutes are not available, the written statement of the victim and the insured describing the way the damage occurred
- Court determination of fault
- In case of death, certificate of inheritance, civil registration, burial license and death certificate
- Original invoices showing treatment costs in case of injury
- IBAN and account information
Elevator Liability Claims:
- Policy copy
- Accident report
- Minutes of testimony
- Eyewitness report
- Statement of claim
- Finalized reasoned court decision
- Periodic maintenance contract
- Certified court expert report for defect determination
- If there are policies taken out with other insurance companies, copies of the policies
- Depending on the specifics of each case, different types of documents may be required
Glass Breakage Damages:
- A written statement describing how the damage occurred
- Repair invoice
- Photographs of the assets subject to damage, if no expert has been sent
- IBAN and account information
- Signed release receipt in case of recourse damage
Machine Breakage Damages:
- Declaration of the insured and relevant minutes of the incident
- Technical service report
- Damage related offers
- Purchase receipt of the damaged device
- Photos
If the above damages are above 20,000 TL, the following additional documents may be requested:
Real persons:
- Copy of identity card and release Legal entities:
- Trade registry gazette
- Signature circular
- Tax plate
- Certificate of activity
- Photocopy of the identity card of the authorized signatory(s) (the person’s residence address and signature must be on it)
Personal Accident Claims
The documents required for personal accident claims and the claim process to be followed may differ in case of death, disability and injury.
What to do in case of a personal accident claim
- Report Claim: Report your personal accident damage by calling our damage reporting line at 0850 255 0 222.
- Obtain and Deliver the Necessary Documents: Prepare the necessary documents and submit them to our general directorate.
- Make Your File Tracking: Follow up your claim file by using our “Claim File Tracking” module or by calling our claim hotline at 0850 255 0 222.
Click here to perform your claim follow-up online.
Required Documents
- In Case of Death
- Policy details
- A certified and validated population record sample to be taken by the civil registry office
- Accident report if the death was accidental (in cases of homicide, in addition to the Public
- Prosecutor’s indictment and decision of non-prosecution)
- Declaration of inheritance
- Burial license
- Family population registration sample
- Necropsy autopsy report
- Identity card photocopies and IBAN information of heirs
In Case of Disability / Disability:
- Policy details
- Accident report
- Hospital report stating the disability status (must be obtained from a state/university hospital)
- Forensic report issued at the entrance of the hospital where he was first hospitalized after the accident,
- All doctor, epicrisis, surgery reports
- Original invoices showing treatment costs
- Medicine slips and prescriptions
- Follow-up and treatment signage form to be obtained from the hospital
- Insured IBAN and account information
In Case of Injury:
- Policy details
- Accident report
- Doctor and hospital reports
- Original invoices and detailed breakdowns of treatment costs
- If medication was used, medication coupons and prescriptions
- If medical equipment was used, doctor’s request and necessity report and doctor’s approval that the equipment was used for the patient
- Insured IBAN and account information.
Housing Damages
Housing damages are differentiated as fire damages, glass damages, storm damages, theft damages, internal water damages, earthquake damages, electronic goods damages.
The required documents may vary and vary according to the claim occurrence.
What to do in the event of property damage
- Report Claim: Call our claim hotline at 0850 255 0 222 to report your property damage and activate your damage file.
- Follow the Expertise Process: Set a convenient time with the expert assigned to your file and perform your damage control as soon as possible.
- Perform the Procurement and Delivery of the Necessary Documents: Prepare the necessary documents and submit them to your adjuster.
If your claim is glass damage, submit the necessary documents to your assigned case officer.
- Make Your File Tracking: Track your claim file by using our “Damage Tracking” module or by calling our damage hotline at 0850 255 0 222.
Click here to track your claim online.
Required Documents
Fire Damages:
- If the fire brigade has arrived, a certified copy of the fire brigade report
- If the police are present, a certified copy of the police station report
- Decision of non-prosecution or indictment from the prosecutor’s office
- Damage photo
- Consent for mortgaged or pledged damages
- Photocopy of title deed or lease contract
- Statement of the insured (how the damage occurred, quantification of the damage)
- All kinds of documents related to expenditures for repairing the damage
- IBAN and account information of the insured
Glass Damages:
- Statement of the insured (how the damage occurred, quantification of the damage)
- Damage photo
- Glass invoice
- IBAN and account information of the insured
- Photocopy of title deed or lease contract
Rainfall and Storm Damage:
- Statement of the insured (how the damage occurred, quantification of the damage)
- Meteorology report
- IBAN and account information of the insured
- Consent for mortgaged or pledged policies
- Photocopy of title deed or lease contract
- All kinds of documents related to expenditures for repairing the damage
Theft Damages:
- Statement of the insured (how the damage occurred, quantification of the damage)
- Documents to be obtained from the police station: statement report, crime scene investigation report, if the amount of damage exceeds 50,000 TL, a letter of not found
- Damage photo
- Photocopy of title deed or lease contract
- All kinds of documents related to expenditures for repairing the damage
- IBAN and account information of the insured
- Purchase invoices
- Delivery and receipt document if the goods are found
- Consent for mortgaged or pledged policies
Internal Water Damage:
- Statement of the insured (how the damage occurred, quantification of the damage)
- Damage photo
- Photocopy of title deed or lease contract
- All kinds of documents related to expenditures for repairing the damage
- IBAN and account information of the insured
- Consent for mortgaged or pledged policies
Electronic Device Damages:
- Statement of the insured (how the damage occurred, quantification of the damage)
- Fire brigade report in case of fire damage
- Technical service report
- Police station report in case of theft damage
- Purchase invoices
- In case of theft, a report of not found
- All kinds of documents related to expenditures for repairing the damage
- IBAN and account information of the insured
- Consent for mortgaged or pledged policies
Earthquake Damage:
- Statement of the insured (how the damage occurred, quantification of the damage)
- Claim photo
- Photocopy of title deed or lease contract
- All kinds of documents related to expenditures for repairing the damage
- IBAN and account information of the insured
If the above claims are above TL 20,000, the following additional documents may be requested:
Real persons:
Photocopy of identity card with the person’s residence address and signature
Legal entities:
- Trade Registry Gazette
- Signature circular
- Tax plate
- Certificate of activity
- Photocopy of the identity card of the authorized signatory(s) (the person’s residence address and signature must be on it)
List of Documents Required for Compulsory Earthquake Insurance
- Claim Notification (with TR ID or policy number)
- Current Title Deed Information
- Address of the Claim Location (for the convenience of sending and evaluating an expert)
- Insured Telephone (Landline and/or mobile)
- Inform TCIP if there is another insurance policy that includes earthquake coverage in addition to the Compulsory Earthquake Insurance policy
Damage assessment procedures are carried out by independent loss assessors assigned by TCIP and compensation payments are made directly by TCIP.